Some customers using SAML are experiencing intermittent login issues

Incident Report for Imagine Learning

Resolved

This incident has been resolved.

Posted Mar 04, 2022 - 08:52 MST

Update

A small number of districts have reported issues with SAML
authentication.

Posted Mar 04, 2022 - 08:11 MST

Investigating

Our team is actively investigating an issue impacting users of Imagine Edgenuity; as well as, Imagine MyPath Legacy and Imagine Purpose Prep 6-12 users who launch their experience from the Edgenuity LMS.

Customers utilizing SAML for login procedures are experiencing login issues. The team is investigating.

We apologize for the inconvenience and will provide an update soon.

Posted Mar 04, 2022 - 08:06 MST

This incident affected: Courseware (Imagine Edgenuity), Virtual School Services (Imagine Instructional Services), Academies (Giant Campus, Ignitia Virtual Academy, Imagine Learning Excellence Academy, Park City Independent), and Supplemental & Intervention (Imagine Purpose 6-12).