Update - We are continuing to work on a fix for this issue.
Feb 25, 08:52 MST
Identified - We've assigned additional capacity to the Assessments service and we're coming back online. Users will experience a bit of latency as the capacity comes online. Services should be in a good state in the next few minutes. Thank you for your patience.
Feb 25, 08:51 MST
Imagine Literacy Operational
90 days ago
99.99 % uptime
Today
Language & Literacy Operational
90 days ago
100.0 % uptime
Today
Español Operational
90 days ago
100.0 % uptime
Today
Reading Operational
90 days ago
99.96 % uptime
Today
Language & Literacy Portal Operational
90 days ago
100.0 % uptime
Today
Imagine Math Operational
90 days ago
99.99 % uptime
Today
Math PreK-2 Operational
90 days ago
100.0 % uptime
Today
Math 3-8 Operational
90 days ago
100.0 % uptime
Today
Math Facts Operational
90 days ago
99.97 % uptime
Today
STAAR Readiness Operational
90 days ago
100.0 % uptime
Today
Imagine Assessment Degraded Performance
90 days ago
99.95 % uptime
Today
Galileo K-12 Degraded Performance
90 days ago
99.95 % uptime
Today
Galileo PreK Degraded Performance
90 days ago
99.95 % uptime
Today
Imagine Learning University Operational
90 days ago
99.95 % uptime
Today
Infrastructure and 3rd Party Dependencies Operational
Imagine Learning Single Sign-on Operational
Clever Instant Login Operational
AWS Infrastructure Operational
AWS Content Delivery Network ? Operational
Email Notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Feb 24, 2020
Resolved - This incident has been resolved.
Feb 24, 15:28 MST
Monitoring - Mitigating actions are in place and services are back to an operational state.
Feb 24, 14:01 MST
Update - We are continuing to work on a fix for this issue. Due to the current impact on our end users, we're going to update the status of our services to be in a partial outage. We expect our impact mitigation to be ready in the next 10-15 minutes.
Feb 24, 13:52 MST
Identified - We're seeing the same issues in Galileo that we were experiencing this morning. We're taking preventative action to proactively deal with this issue. Students will experience a degraded experience as we work to resolve this issue, including some slowness and failures. Our development teams are actively working on a permanent fix for this solution. Thank you for your patience as we get a fix in place.
Feb 24, 13:41 MST
Resolved - We're continuing to monitor this issue closely, but we're comfortable with closing out this incident as resolved.
Feb 24, 12:45 MST
Monitoring - We're back up after taking aggressive action. We're monitoring extremely closely to ensure that we remain in a good state. Thank you all for keeping with us as we work to resolve this problem.
Feb 24, 11:24 MST
Update - We think that we've found an underlying issue with our session state storage. We're going to be taking action to address this and get back into a good state. Our services will be taking some downtime as we address this over the next 25 minutes. We apologize for the impact this has already cause. Thanks again for your patience.
Feb 24, 11:02 MST
Update - We're having an issue with throttling of our underlying database and we're working to resolved this issue. User's may continue to experience issues with the availability of Assessments as we work to resolve this.
Feb 24, 09:43 MST
Update - We've assigned additional capacity to the Assessments service and we're coming back online. Users will experience a bit of latency as the capacity comes online. Services should be in a good state in the next few minutes. Thank you for your patience.
Feb 24, 09:23 MST
Investigating - Imagine Assessments is experiencing availability issues and is currently unavailable for all students and administrators. We're currently engaged and investigating the cause of this issue.
Feb 24, 09:07 MST
Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020
Resolved - Teacher and admin accounts are not affected. If your account has the iladmin or site-admin role and you are encountering issues please contact customer care.
Feb 20, 14:32 MST
Identified - This appears to be an issue with specific user accounts. We are determining which accounts are affected.
Feb 20, 13:18 MST
Investigating - Users trying to access Imagine Learning University from the Imagine Learning Product Selection Screen (https://api.imaginelearning.com/productSelection) may see an error. Additionally, it’s not possible to log in to Imagine Learning University from the home page using the blue “Log in with Imagine Learning account” button. We are actively working on a fix for this issue and apologize for the inconvenience. To work around this issue, you can log in directly to Imagine Learning University at https://university.imaginelearning.com/.
Feb 20, 11:03 MST
Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020
Resolved - This incident has been resolved.
Feb 12, 13:31 MST
Monitoring - We identified an issue with Imagine Math Facts version 9.45 that was released on Friday, 7 February 2020. This issue prevents some student accounts from successfully loading their save file, forcing the save file to be overwritten. This causes students to start over in the pre-test and reports to reflect the new save file. This affects only Math Facts students that have logged in since that latest update. A fix has been developed and is currently being verified. We have identified that this has only affected a small subset of users. We apologize for any inconvenience that this has caused.
Feb 12, 12:03 MST
Feb 11, 2020

No incidents reported.