All Systems Operational

About This Site

Welcome to the Imagine Learning Status Page. Here you will find current information on our product applications’ statuses and upcoming planned maintenance.

This is a single Status Page for all former brands – Edgenuity, Odysseyware, LearnZillion, and Imagine Learning – together now under one brand name and mission. Be sure to bookmark this page for all system and maintenance updates.

If you need further assistance, please visit https://imaginelearning.com/support/customer-support/

Core Curriculum Operational
Imagine Learning Illustrative Mathematics Operational
Imagine Learning EL Education Operational
Imagine Learning Guidebooks Operational
Imagine Learning Odell Education Operational
Twig Science Operational
Courseware Operational
Imagine Edgenuity Operational
EdgeEX Operational
Imagine Odysseyware Operational
Supplemental & Intervention Operational
Imagine MyPath K-12 Operational
Imagine Language & Literacy Operational
Imagine Español Operational
Imagine Lectura Operational
Imagine Reading Operational
Imagine Galileo Operational
Imagine Purpose K-5 Operational
Imagine Math Operational
Imagine Math Facts Operational
Pathblazer Operational
Imagine Robotify Operational
Imagine MyPath Legacy Operational
Imagine Purpose 6-12 Operational
Imagine Science Corner Operational
Virtual School Services Operational
Imagine Instructional Services Operational
Academies Operational
Imagine Learning Excellence Academy Operational
Odysseyware Academy Operational
Giant Campus Operational
Ignitia Virtual Academy Operational
Park City Independent Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 29, 2023

No incidents reported today.

Sep 28, 2023
Imagine Instructional Services - Elementary and Carone Learning Courses Unavailable
Resolved - We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.
Sep 28, 15:22 MST
Investigating - We have been notified that one of our vendor partners is experiencing an incident that impact the elementary and Carone Learning courses used by Imagine Instructional Services and some Academies.

We will continue to monitor the situation and keep you posted.
Sep 28, 13:15 MST
Imagine Math and Imagine Español Reports not up to date
Resolved - We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.
Sep 28, 09:49 MST
Update - We are continuing to work on a fix for this issue.
Sep 28, 08:50 MST
Identified - Our team is actively investigating an issue impacting users of Imagine Math and Imagine Español.

Reports do not reflect recent student activity.

Our team has identified the cause of the issue and are preparing to deploy a solution.
Sep 28, 08:50 MST
Sep 27, 2023
Imagine Learning Classroom - Users Experiencing Slowness
Resolved - We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.
Sep 27, 20:50 MST
Identified - We have degraded performance again. We are working on deploying a new solution.

We will continue to update progress.
Sep 27, 18:36 MST
Monitoring - Our team has implemented a solution, and we are actively monitoring to ensure no further issues.

Thank you for your patience.
Sep 27, 12:32 MST
Identified - Our team has identified the cause of the issue and are planning to deploy a solution by 4 pm ET.

We will continue to update progress.
Sep 27, 10:21 MST
Update - We are continuing to investigate this issue.
Sep 27, 10:02 MST
Investigating - Our team is actively investigating an issue impacting users of products supported by the Imagine Learning Classroom.

Once users have logged in, they may experience slowness.

We apologize for the inconvenience and will provide an update soon.
Sep 27, 10:01 MST
Planned Maintenance - Wednesday - September 27
Completed - The scheduled maintenance has been completed.
Sep 27, 19:31 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 19:00 MST
Scheduled - Wednesday, September 27, starting at 7 PM Pacific time / 10 PM Eastern time, Imagine Learning will perform planned system maintenance to improve our customer experience. The maintenance window will be approximately 30 minutes. During this maintenance, students and educators may experience interruptions when using the IL Classroom set of products.
Sep 27, 11:38 MST
Sep 26, 2023
Imagine Learning Classroom - Users Experiencing Slowness
Resolved - We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.
Sep 26, 12:14 MST
Monitoring - Our team has implemented a solution, and we are actively monitoring to ensure no further issues.

Thank you for your patience.
Sep 26, 11:58 MST
Investigating - Our team is actively investigating an issue impacting users of products supported by the Imagine Learning Classroom.

Once users have logged in, they may experience slowness.

We apologize for the inconvenience and will provide an update soon.
Sep 26, 11:45 MST
Imagine Edgenuity - Users Outside the United States Experiencing Log In Issues
Resolved - We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.
Sep 26, 11:30 MST
Monitoring - Our team has implemented a solution, and we are actively monitoring to ensure no further issues.

Thank you for your patience.
Sep 26, 11:18 MST
Identified - Student and Educators outside the United States may experience issues logging in.

We apologize for the inconvenience and will provide an update soon.
Sep 26, 10:28 MST
Imagine Edgenuity - Users Experiences Slowness and Errors When Logging In
Resolved - We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.
Sep 26, 10:08 MST
Monitoring - Our team has implemented a solution, and we are actively monitoring to ensure no further issues.

Thank you for your patience.
Sep 26, 09:46 MST
Update - The issue has been resolved for United States users, so only users outside the US are impacted at this time.
Sep 26, 09:39 MST
Identified - Our team has identified the cause of the issue and are preparing to deploy a solution.

We will continue to update progress.
Sep 26, 09:28 MST
Investigating - Our team is actively investigating an issue impacting users of Imagine Edgenuity - as well as - Imagine MyPath Legacy and Imagine Purpose 6-12.

Users are experiencing slowness and intermittent errors when attempting to log in.

We apologize for the inconvenience and will provide an update soon.
Sep 26, 08:36 MST
Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023
Planned Maintenance - IL Classroom - Friday September 22
Completed - The scheduled maintenance has been completed.
Sep 22, 19:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 19:00 MST
Scheduled - Friday, September 22, from 7 PM Pacific time / 10 PM Eastern time, Imagine Learning will perform planned system maintenance to improve our customer experience. The maintenance window will be approximately 30 minutes. During this maintenance, students and educators may experience interruptions when using the IL Classroom set of products.

Thank you for your patience and understanding while we work to improve our systems.
Sep 20, 14:33 MST
Sep 21, 2023

No incidents reported.

Sep 20, 2023
Planned Maintenance - Imagine Edgenuity - September 20
Completed - The scheduled maintenance has been completed.
Sep 20, 18:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 17:00 MST
Scheduled - Wednesday, September 20, from 5 PM Pacific time / 8 PM Eastern time, Imagine Learning will perform planned system maintenance to improve our customer experience. The duration of the maintenance window will be approximately 1 hour. During this maintenance, Imagine Edgenuity Administrator Reports will be unavailable.

Thank you for your patience and understanding while we work to improve our systems.
Sep 15, 17:46 MST
Twig Science - Assessments Not Loading for Students and Teachers
Resolved - This incident has been resolved.
Sep 20, 02:54 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 20, 00:40 MST
Identified - Our team has identified the cause of the issue, and we expect that the solution will be implemented by 6 AM ET tomorrow.
Sep 19, 17:17 MST
Investigating - Our team is actively investigating an issue impacting users of Twig Science.

Students and educators cannot open assessments. They are presented with an error message.

We apologize for the inconvenience and will provide an update soon.
Sep 19, 15:39 MST
Sep 19, 2023
Multiple Products - Interruptions in Availability
Resolved - We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.
Sep 19, 07:56 MST
Monitoring - All products are restored, and we are actively monitoring to ensure no further issues.

Thank you for your patience.
Sep 18, 19:58 MST
Update - We are continuing to work on a fix for this issue.
Sep 18, 19:19 MST
Identified - We have been notified that many products are impacted from a third-party incident. We are working with the vendor to resolve.

We will keep you updated.
Sep 18, 19:02 MST
Investigating - Our team is actively investigating an issue impacting users of Imagine Math and Imagine Math Facts.

Users cannot log in.

We apologize for the inconvenience and will provide an update soon.
Sep 18, 18:45 MST
Sep 18, 2023
Twig Science - Users Cannot Log In
Resolved - We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.
Sep 18, 17:23 MST
Identified - We have confirmed that this issue is related to a third-party vendor. We are working with them to restore the ability to use Twig Science.

We will continue to provide updates.
Sep 18, 15:20 MST
Update - We are continuing to investigate this issue.
Sep 18, 14:50 MST
Investigating - Our team is actively investigating an issue impacting users of Twig Science.

Users cannot log in.

We apologize for the inconvenience and will provide an update soon.
Sep 18, 14:49 MST
Sep 17, 2023

No incidents reported.

Sep 16, 2023
Planned Maintenance - IL Classroom - Saturday September 16
Completed - The scheduled maintenance has been completed.
Sep 16, 07:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 07:01 MST
Scheduled - Saturday, September 16, from 7 AM Pacific time / 10 AM Eastern time, Imagine Learning will perform planned system maintenance to improve our customer experience. The duration of the maintenance window will be approximately 30 minutes. During this maintenance, students and educators may experience interruptions when using IL Classroom products.

Thank you for your patience and understanding while we work to improve our systems.
Sep 14, 18:30 MST
Sep 15, 2023

No incidents reported.

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