Incident History

March 2025

Imagine Instructional Services and Academies - Genius SIS Unavailable
The Imagine Learning instance of Genius SIS experienced system slowness last night and was taken offline at 9:47 PM ET for an emergency update, which was completed by 12:05 AM ET. The system has been performing optimally since then, and the update is expected to prevent future issues. This incident impacted Imagine Instructional Services, Imagine Learning Excellence Academy, Giant Campus, Ignitia Virtual Academy, and Park City Independent.
Mar 24, 21:30 - 21:30 MST
[Scheduled] Planned Maintenance - Imagine Learning Classroom - March 21
The scheduled maintenance has been completed.
Mar 21, 18:00 - 19:00 MST
Imagine Learning Classroom - Users unable to login
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Mar 20, 00:28 - 01:01 MST

February 2025

Imagine Language & Literacy and Imagine Español: Admin Users Cannot Open the Cumulative Performance Report
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Feb 25, 08:26 - 09:14 MST
[Scheduled] Planned Maintenance - Multiple Products - February 23
The scheduled maintenance has been completed.
Feb 23, 12:00 - 13:00 MST
Twig Science Intermittent Errors with Teacher Feedback
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Feb 19, 13:20 - 13:56 MST

January 2025

Imagine Edgenuity - Users seeing errors or slowness with log in or navigation in the system
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Jan 31, 10:42 - 17:30 MST
Imagine MyPath K-12, Imagine Math, Imagine Language & Literacy, and Imagine Español - Student Activity Reports Not Refreshing
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Jan 22, 13:23 - 14:25 MST
Twig Science - District Administrators Not Able to Log In
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Jan 21, 16:23 - 16:49 MST