Imagine Edgenuity - Users may experience errors when launching activities

Incident Report for Imagine Learning

Resolved

We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.

Posted Nov 12, 2024 - 08:33 MST

Monitoring

Our team has implemented a solution, and we are actively monitoring to ensure no further issues.

Thank you for your patience.

Posted Nov 12, 2024 - 08:30 MST

Identified

Our team has identified the cause of the issue and are preparing to deploy a solution.

We will continue to update progress.

Posted Nov 12, 2024 - 08:29 MST

Investigating

Our team is actively investigating an issue impacting users of Imagine Edgenuity for CTE courses.

An error is displayed when students attempt to launch an activity.

We apologize for the inconvenience and will provide an update soon.

Posted Nov 12, 2024 - 08:20 MST

This incident affected: Courseware (Imagine Edgenuity, Imagine EdgeEX), Academies (Imagine Learning Excellence Academy, Giant Campus, Ignitia Virtual Academy, Park City Independent), Virtual School Services (Imagine Instructional Services), and Supplemental & Intervention (Imagine MyPath Legacy, Imagine Purpose 6-12).