Imagine Language & Literacy and Imagine Español - Some Users Experiencing Errors

Incident Report for Imagine Learning

Resolved

We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.
Posted Apr 14, 2023 - 10:20 MST

Monitoring

Our team has implemented a solution, and we are actively monitoring to ensure no further issues.

Thank you for your patience.
Posted Apr 14, 2023 - 10:14 MST

Identified

Our team has identified that this issue impacts students using iOS devices logging in using Clever. We are preparing to deploy a solution.

We will continue to update progress.
Posted Apr 14, 2023 - 06:56 MST

Update

We have confirmed that the issue only impacts students using iOS devices.
Posted Apr 14, 2023 - 06:34 MST

Investigating

Our team is actively investigating an issue impacting users of Imagine Language & Literacy and Imagine Español.

Some students are presented and error message when attempting activities and cannot continue.

We apologize for the inconvenience and will provide an update soon.
Posted Apr 14, 2023 - 06:23 MST
This incident affected: Supplemental & Intervention (Imagine Language & Literacy, Imagine Español).
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