Imagine Instructional Services and Some Academies - Users Cannot Log In to Genius
Incident Report for Imagine Learning
Resolved
We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.
Posted Feb 09, 2024 - 16:00 MST
Monitoring
Our team has implemented a solution, and we are actively monitoring to ensure no further issues.

Thank you for your patience.
Posted Feb 09, 2024 - 13:18 MST
Update
We confirmed that several academies are also impacted by this issue.
Posted Feb 09, 2024 - 13:12 MST
Investigating
Our team is actively investigating an issue impacting users of Imagine Instructional Services.

Users cannot log in to Genius.

We apologize for the inconvenience and will provide an update soon.
Posted Feb 09, 2024 - 13:03 MST
This incident affected: Academies (Imagine Learning Excellence Academy, Giant Campus, Ignitia Virtual Academy, Park City Independent) and Virtual School Services (Imagine Instructional Services).
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