Imagine Instructional Services and Some Academies - Users Cannot Log In to Genius

Incident Report for Imagine Learning

Resolved

We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.

Posted Feb 09, 2024 - 16:00 MST

Monitoring

Our team has implemented a solution, and we are actively monitoring to ensure no further issues.

Thank you for your patience.

Posted Feb 09, 2024 - 13:18 MST

Update

We confirmed that several academies are also impacted by this issue.

Posted Feb 09, 2024 - 13:12 MST

Investigating

Our team is actively investigating an issue impacting users of Imagine Instructional Services.

Users cannot log in to Genius.

We apologize for the inconvenience and will provide an update soon.

Posted Feb 09, 2024 - 13:03 MST

This incident affected: Academies (Imagine Learning Excellence Academy, Giant Campus, Ignitia Virtual Academy, Park City Independent) and Virtual School Services (Imagine Instructional Services).