Imagine Edgenuity - Some Users Experiencing Errors

Incident Report for Imagine Learning

Resolved

We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.
Posted Apr 12, 2023 - 15:06 MST

Monitoring

Our team has implemented a solution, and we are actively monitoring to ensure no further issues.

Thank you for your patience.
Posted Apr 12, 2023 - 14:50 MST

Identified

Our team has identified the cause of the issue and are preparing to deploy a solution.

We will continue to update progress.
Posted Apr 12, 2023 - 14:38 MST

Investigating

Our team is actively investigating an issue impacting users of Imagine Edgenuity - as well as - Imagine MyPath Legacy and Imagine Purpose Prep 6-12.

Students, Educators, and Parents who access Imagine Edgenuity via a third party integration including Clever and LTI may experience intermittent errors.

We apologize for the inconvenience and will provide an update soon.
Posted Apr 12, 2023 - 14:33 MST
This incident affected: Courseware (Imagine Edgenuity), Virtual School Services (Imagine Instructional Services), and Supplemental & Intervention (Imagine Purpose K-5, Imagine MyPath Legacy).