Imagine Edgenuity: Grading Alerts Appear for Exams When No Grading Is Needed

Incident Report for Imagine Learning

Resolved

We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.

Posted Dec 20, 2024 - 11:25 MST

Monitoring

Our team has implemented a solution, and we are actively monitoring to ensure no further issues.

Thank you for your patience.

Posted Dec 20, 2024 - 09:51 MST

Identified

Our team has identified the cause of the issue and are preparing to deploy a solution.

We will continue to update progress.

Posted Dec 20, 2024 - 08:26 MST

Investigating

Our team is actively investigating an issue impacting users of Imagine Edgenuity; as well as, Imagine MyPath Legacy and Imagine Purpose 6-12 users.

After Assessments are submitted, Students and Educators see blank pages and grading alerts appear to educators, when there is not grading needed.

We apologize for the inconvenience and will provide an update soon.

Posted Dec 20, 2024 - 08:18 MST

This incident affected: Courseware (Imagine Edgenuity), Academies (Imagine Learning Excellence Academy, Giant Campus, Ignitia Virtual Academy, Park City Independent), Virtual School Services (Imagine Instructional Services), and Supplemental & Intervention (Imagine MyPath Legacy, Imagine Purpose 6-12).