Imagine Math and Imagine Math Facts: Some Educator Reports Not Loading

Incident Report for Imagine Learning

Resolved

We are happy to report that users should now be able to resume activities without difficulty.
We apologize for the prior inconvenience.

Posted May 10, 2023 - 08:40 MST

Monitoring

Our team has implemented a solution, and we are actively monitoring to ensure no further issues.
Thank you for your patience.

Posted May 10, 2023 - 08:14 MST

Identified

Our team has identified the cause of the issue and are preparing to deploy a solution._

We will continue to update progress.

Posted May 10, 2023 - 07:32 MST

Investigating

Our team is actively investigating an issue impacting some educators using Imagine Math and Imagine Math Facts cannot load some reports including the Usage report.
We apologize for the inconvenience and will provide an update soon.

Posted May 10, 2023 - 07:07 MST

This incident affected: Supplemental & Intervention (Imagine Math, Imagine Math Facts).