Customers with a Media Appliance are not able to play media files.

Incident Report for Imagine Learning

Resolved

This incident has been resolved.
Posted Feb 09, 2022 - 17:40 MST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 09, 2022 - 17:34 MST

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 09, 2022 - 17:24 MST

Update

We are continuing to investigate this issue.
Posted Feb 09, 2022 - 16:37 MST

Investigating

Our team is actively investigating an issue impacting users of Imagine Edgenuity; as well as, Imagine MyPath and Imagine Purpose Prep users who launch their experience from the Edgenuity LMS.

All districts/users who have a Media Appliance within their application setup, are not able to see/view any media files. Teams are investigating.

We apologize for the inconvenience and will provide an update soon.
Posted Feb 09, 2022 - 16:05 MST
This incident affected: Courseware (Imagine Edgenuity), Supplemental & Intervention (Imagine MyPath K-12, Imagine Language & Literacy, Imagine Español, Imagine Lectura, Imagine Reading, Imagine Galileo, Imagine Purpose K-5, Imagine Math, Imagine Math Facts, Pathblazer, Imagine Robotify), Academies (Imagine Learning Excellence Academy, Giant Campus, Ignitia Virtual Academy, Park City Independent), and Virtual School Services (Imagine Instructional Services).