Customer Rostering Tools User Search Failures
Incident Report for Imagine Learning
Resolved
We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.
Posted Oct 15, 2024 - 13:28 MST
Monitoring
Our team has implemented a solution, and we are actively monitoring to ensure no further issues.

Thank you for your patience.
Posted Oct 15, 2024 - 13:19 MST
Identified
Our team has identified the cause of the issue and are preparing to deploy a solution.

We will continue to update progress.
Posted Oct 15, 2024 - 12:21 MST
Investigating
Our team is actively investigating an issue impacting users of Imagine Español, Imagine Galileo, Imagine Language & Literacy, Imagine Lectura, Imagine MyPath, Imagine Purpose, Imagine Reading, Imagine Science Corner, and Traverse.

Educators may experience issues with viewing users within the customer rostering tools.

We apologize for the inconvenience and will provide an update soon.
Posted Oct 15, 2024 - 11:43 MST
This incident affected: Supplemental & Intervention (Imagine MyPath K-12, Imagine Language & Literacy, Imagine Español, Imagine Lectura, Imagine Reading, Imagine Galileo, Imagine Purpose 6-12, Imagine Science Corner) and Core Curriculum (Traverse).
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