Odysseyware LMS users have intermittent degraded performance

Incident Report for Imagine Learning

Resolved

We are happy to report that Imagine Odysseyware, Odysseyware Academy, and Ignitia Virtual Academy are now functioning normally. Students and Educators should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.
Posted Feb 04, 2022 - 13:33 MST

Monitoring

Our team implemented a solution, and we are actively monitoring to ensure no further issues.

Thank you for your patience.
Posted Feb 04, 2022 - 12:14 MST

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 04, 2022 - 09:58 MST

Investigating

Our team is actively investigating an issue impacting users of Imagine Odysseyware, Odysseyware Academy, and Ignitia Virtual Academy.

Students and Educators will experience slower performance within all aspects of their applications.

We apologize for the inconvenience and will provide an update soon.
Posted Feb 04, 2022 - 09:36 MST
This incident affected: Academies (Ignitia Virtual Academy).