Imagine Odysseyware - Users Experiencing Errors When Logging In

Incident Report for Imagine Learning

Resolved

We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.
Posted Nov 09, 2023 - 08:47 MST

Monitoring

Our team has implemented a solution, and we are actively monitoring to ensure no further issues.

Thank you for your patience.
Posted Nov 09, 2023 - 08:20 MST

Identified

Our team has identified the cause of the issue and are preparing to deploy a solution.

We will continue to update progress.
Posted Nov 09, 2023 - 08:09 MST

Investigating

Our team is actively investigating an issue impacting users of Imagine Odysseyware.

Students and educators are presented with errors when they attempt to log in.

We apologize for the inconvenience and will provide an update soon.
Posted Nov 09, 2023 - 07:52 MST
This incident affected: Courseware (Imagine Odysseyware) and Academies (Ignitia Virtual Academy).