Multiple Products - Some Users Cannot Log In Using a Tablet or iPad

Incident Report for Imagine Learning

Resolved

We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.
Posted Aug 06, 2024 - 16:36 MST

Identified

Our team has identified the cause of the issue. We will continue to update progress.
Posted Aug 06, 2024 - 14:40 MST

Investigating

Our team is actively investigating an issue impacting some users of MyPath Math, MyPath Reading, Purpose K-5, Science Corner, Imagine Reading, Imagine Lectura, Imagine Galileo, and Traverse.

Students or educators using a tablet, iPad, Apple Macbook with Safari are not able to log into the applications.

We apologize for the inconvenience and will provide an update soon.
Posted Aug 06, 2024 - 14:23 MST
This incident affected: Supplemental & Intervention (Imagine MyPath K-12, Imagine Lectura, Imagine Reading, Imagine Galileo, Imagine Purpose K-5, Imagine Science Corner) and Core Curriculum (Traverse).
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