Imagine EdgeEX and Imagine Edgenuity - Student Responses Not Saving on Some Assessments

Incident Report for Imagine Learning

Resolved

We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.

Posted Sep 27, 2025 - 13:22 MST

Monitoring

Our team has implemented a solution and is actively monitoring the system to ensure no further issues occur.

If any of your students were affected by this situation, please issue a new retake so they can start the assessment over.

Thank you for your patience and understanding.

Posted Sep 26, 2025 - 14:35 MST

Investigating

We have received reports that student responses are not saving on Imagine EdgeEX assessments and Imagine Edgenuity CTE assessments.

We are investigating and working with our third party vendor.

We apologize for the inconvenience and will provide an update soon.

Posted Sep 26, 2025 - 13:17 MST

This incident affected: Courseware (Imagine Edgenuity, Imagine EdgeEX), Academies (Imagine Learning Excellence Academy, Giant Campus, Ignitia Virtual Academy, Park City Independent), and Virtual School Services (Imagine Instructional Services).