Twig Science: Students Not Able to Load Assessments

Incident Report for Imagine Learning

Resolved

We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.

Posted Dec 19, 2024 - 08:57 MST

Monitoring

Our team has implemented a solution, and we are actively monitoring to ensure no further issues.

Thank you for your patience.

Posted Dec 19, 2024 - 01:07 MST

Update

We have a fix prepared, and we will deploy this fix outside school hours to avoid further disruption.

Posted Dec 18, 2024 - 11:12 MST

Update

Students are able to load assessments without ReadSpeaker. This is an issue we are actively working with our vendor to resolve.

Posted Dec 18, 2024 - 08:46 MST

Identified

Our team has identified an issue with ReadSpeaker. This feature will be disabled for Students when they attempt assessments for the time being.

We will continue to update progress.

Posted Dec 18, 2024 - 08:33 MST

Investigating

Our team is actively investigating an issue impacting users of Twig Science.

Students are unable to load assessments.

We apologize for the inconvenience and will provide an update soon.

Posted Dec 18, 2024 - 08:21 MST

This incident affected: Core Curriculum (Twig Science).