Imagine Edgenuity - Some Activities Not Loading for Students and Educators

Incident Report for Imagine Learning

Resolved

We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.

Posted Oct 25, 2023 - 08:49 MST

Monitoring

Our team has implemented a solution, and we are actively monitoring to ensure no further issues.

Thank you for your patience.

Posted Oct 25, 2023 - 08:45 MST

Identified

Our team has identified the cause of the issue and are preparing to deploy a solution.

We will continue to update progress.

Posted Oct 25, 2023 - 08:43 MST

Update

We are continuing to investigate this issue but we confirmed that EdgeEX courses are not impacted.

Posted Oct 25, 2023 - 08:20 MST

Investigating

Our team is actively investigating an issue impacting users of Imagine Edgenuity - as well as - Imagine MyPath Legacy and Imagine Purpose 6-12.

Students, Educators are seeing errors when attempting to load some activities.

We apologize for the inconvenience and will provide an update soon.

Posted Oct 25, 2023 - 08:09 MST

This incident affected: Courseware (Imagine Edgenuity, Imagine EdgeEX), Academies (Imagine Learning Excellence Academy, Giant Campus, Ignitia Virtual Academy, Park City Independent), Virtual School Services (Imagine Instructional Services), and Supplemental & Intervention (Imagine MyPath Legacy, Imagine Purpose 6-12).