We are happy to report that users should now be able to resume activities without difficulty.
We apologize for the prior inconvenience.
Posted May 09, 2023 - 10:02 MST
Update
Our team has also implemented a solution for Imagine Math Facts, and we are continuing to monitor for any remaining issues.
Posted May 08, 2023 - 16:08 MST
Monitoring
Our team has implemented a solution for Imagine Language & Literacy and Imagine Español, and we are actively monitoring to ensure no further issues. We are continuing to work on a solution for Imagine Math Facts.
Thank you for your patience.
Posted May 05, 2023 - 14:51 MST
Identified
Our team has identified the cause of the issue.
We will continue to update progress.
Posted May 04, 2023 - 17:02 MST
Investigating
We have noticed some impact to Imagine Language & Literacy, Imagine Español, and Imagine Math Facts products relating to the latest ChromeOS updates and are actively investigating. If you are experiencing related issues, please contact our support team at https://www.imaginelearning.com/support/customer-support/.
Posted May 04, 2023 - 15:11 MST
This incident affected: Supplemental & Intervention (Imagine Language & Literacy, Imagine Español, Imagine Math Facts).