Multiple Products - Some Districts Cannot Access Customer Rostering Tools

Incident Report for Imagine Learning

Resolved

We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.
Posted Sep 10, 2025 - 12:09 MST

Monitoring

Our team has implemented a solution, and we are actively monitoring to ensure no further issues.

Thank you for your patience.
Posted Sep 10, 2025 - 11:57 MST

Update

We are continuing to investigate this issue.
Posted Sep 10, 2025 - 11:35 MST

Investigating

Our team is actively investigating an issue impacting users of
Imagine+ Assessment
Imagine Español
Imagine Galileo
Imagine Language & Literacy
Imagine MyPath
Imagine Purpose
Traverse

The user is presented a white screen when attempting to open the Customer Rostering tools.

We apologize for the inconvenience and will provide an update soon.
Posted Sep 10, 2025 - 11:34 MST
This incident affected: Supplemental & Intervention (Imagine MyPath K-12, Imagine Language & Literacy, Imagine Español, Imagine Galileo, Imagine Purpose K-5, Imagine+ Assessment) and Core Curriculum (Traverse).