Imagine Edgenuity - Teachers Cannot Download Student Uploaded Assignments

Incident Report for Imagine Learning

Resolved

We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.

Posted Apr 01, 2026 - 14:50 MST

Monitoring

Our team has implemented a solution, and we are actively monitoring to ensure no further issues.

Thank you for your patience.

Posted Apr 01, 2026 - 12:41 MST

Identified

Our team has identified the cause of the issue and are preparing to deploy a solution.

We will continue to update progress.

Posted Apr 01, 2026 - 09:05 MST

Investigating

Our team is actively investigating an issue impacting users of Imagine Edgenuity,

Teachers cannot download student uploaded assignments.

We apologize for the inconvenience and will provide an update soon.

Posted Apr 01, 2026 - 09:03 MST

This incident affected: Courseware (Imagine Edgenuity), Virtual School Services (Imagine Instructional Services), Academies (Brightspire Virtual Schools, Giant Campus, Ignitia Virtual Academy, Imagine Learning Excellence Academy, Park City Independent), and Supplemental & Intervention (Imagine Purpose 6-12).