Student and educator experiences are slow to load

Incident Report for Imagine Learning

Resolved

We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.
Posted Apr 12, 2022 - 10:31 MST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 12, 2022 - 09:05 MST

Investigating

Our team is actively investigating an issue impacting users of Imagine Edgenuity; as well as, Imagine MyPath Legacy and Imagine Purpose Prep 6-12 users who launch their experience from the Edgenuity LMS.

Both students and educators are experiencing slower load times.

We apologize for the inconvenience and will provide an update soon.
Posted Apr 12, 2022 - 08:49 MST
This incident affected: Courseware (Imagine Edgenuity), Academies (Imagine Learning Excellence Academy, Giant Campus, Ignitia Virtual Academy, Park City Independent), Virtual School Services (Imagine Instructional Services), and Supplemental & Intervention (Imagine MyPath Legacy, Imagine Purpose 6-12).