Imagine Math and Imagine Math Facts: Users Cannot Open Imagine Math or Imagine Math Facts

Incident Report for Imagine Learning

Resolved

This incident has been resolved.
Posted Sep 11, 2023 - 15:58 MST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 11, 2023 - 12:13 MST

Identified

Our team has identified the source of the issue and are currently implementing a solution. Access for many customers has been restored.

We will continue to update progress.
Posted Sep 11, 2023 - 11:27 MST

Update

Our team has not yet identified the cause of the issue. We will continue to update progress.

Your patience is appreciated.
Posted Sep 11, 2023 - 09:08 MST

Investigating

Our team is actively investigating an issue impacting users of Imagine Math and Imagine Math Facts.

Students and Educators cannot open Imagine Math and Imagine Math Facts.

We apologize for the inconvenience and will provide an update soon.
Posted Sep 11, 2023 - 07:42 MST
This incident affected: Supplemental & Intervention (Imagine Math, Imagine Math Facts).