Imagine Edgenuity - Users Experiences Slowness and Errors When Logging In

Incident Report for Imagine Learning

Resolved

We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.
Posted 2 years ago. Sep 26, 2023 - 10:08 MST

Monitoring

Our team has implemented a solution, and we are actively monitoring to ensure no further issues.

Thank you for your patience.
Posted 2 years ago. Sep 26, 2023 - 09:46 MST

Update

The issue has been resolved for United States users, so only users outside the US are impacted at this time.
Posted 2 years ago. Sep 26, 2023 - 09:39 MST

Identified

Our team has identified the cause of the issue and are preparing to deploy a solution.

We will continue to update progress.
Posted 2 years ago. Sep 26, 2023 - 09:28 MST

Investigating

Our team is actively investigating an issue impacting users of Imagine Edgenuity - as well as - Imagine MyPath Legacy and Imagine Purpose 6-12.

Users are experiencing slowness and intermittent errors when attempting to log in.

We apologize for the inconvenience and will provide an update soon.
Posted 2 years ago. Sep 26, 2023 - 08:36 MST
This incident affected: Courseware (Imagine Edgenuity, Imagine EdgeEX), Academies (Imagine Learning Excellence Academy, Giant Campus, Ignitia Virtual Academy, Park City Independent), Virtual School Services (Imagine Instructional Services), and Supplemental & Intervention (Imagine MyPath Legacy, Imagine Purpose 6-12).