Imagine Learning Classroom - Users Experiencing Slowness

Incident Report for Imagine Learning

Resolved

We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.
Posted 2 years ago. Sep 27, 2023 - 20:50 MST

Identified

We have degraded performance again. We are working on deploying a new solution.

We will continue to update progress.
Posted 2 years ago. Sep 27, 2023 - 18:36 MST

Monitoring

Our team has implemented a solution, and we are actively monitoring to ensure no further issues.

Thank you for your patience.
Posted 2 years ago. Sep 27, 2023 - 12:32 MST

Identified

Our team has identified the cause of the issue and are planning to deploy a solution by 4 pm ET.

We will continue to update progress.
Posted 2 years ago. Sep 27, 2023 - 10:21 MST

Update

We are continuing to investigate this issue.
Posted 2 years ago. Sep 27, 2023 - 10:02 MST

Investigating

Our team is actively investigating an issue impacting users of products supported by the Imagine Learning Classroom.

Once users have logged in, they may experience slowness.

We apologize for the inconvenience and will provide an update soon.
Posted 2 years ago. Sep 27, 2023 - 10:01 MST
This incident affected: Core Curriculum (Imagine Learning Illustrative Mathematics, Imagine Learning EL Education, Imagine Learning Guidebooks, Imagine Learning Odell Education).