Incident History

May 2025

Imagine EdgeEX - Some Educators cannot see EdgeEX Launchpad or menu items
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
May 16, 07:26 - 08:52 MST
Ignitia Virtual Academy - Some Users See Error when Attempting to Open Courseware
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
May 6, 08:02 - 08:59 MST
[Scheduled] Planned Maintenance - Imagine Robotify - May 1st
The scheduled maintenance has been completed.
May 1, 21:30 - 23:30 MST

April 2025

Imagine MyPath Intermittent Errors
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Apr 23, 14:39 - 15:21 MST
Imagine EdgeEX - Slow Page Loading
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Apr 14, 11:15 - 11:38 MST
Multiple Products - Administrator Reports Not Working
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Apr 13, 18:15 - Apr 14, 10:52 MST

March 2025

Imagine Instructional Services and Academies - Genius SIS Unavailable
The Imagine Learning instance of Genius SIS experienced system slowness last night and was taken offline at 9:47 PM ET for an emergency update, which was completed by 12:05 AM ET. The system has been performing optimally since then, and the update is expected to prevent future issues. This incident impacted Imagine Instructional Services, Imagine Learning Excellence Academy, Giant Campus, Ignitia Virtual Academy, and Park City Independent.
Mar 24, 21:30 - 21:30 MST
[Scheduled] Planned Maintenance - Imagine Learning Classroom - March 21
The scheduled maintenance has been completed.
Mar 21, 18:00 - 19:00 MST
Imagine Learning Classroom - Users unable to login
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Mar 20, 00:28 - 01:01 MST