Zendesk, the ticketing system that manages much of our support infrastructure, is having a major outage right now. This affects the ability of customers to make support requests through phone, email, and chat, in addition to making rostering requests. Requests for help can still be made via phone, but many will be routed to voicemail due to the nature of this incident. Much of the public facing support documentation is unavailable until this outage is dealt with. We apologize for the inconvenience that this causes for customers. You can track the status of the Zendesk outage directly at https://status.zendesk.com/
. Imagine Learning products are still operational during this outage.