Imagine Learning Status

Oct 22, 2018

No incidents reported today.

Oct 21, 2018

No incidents reported.

Oct 20, 2018

No incidents reported.

Oct 19, 2018

No incidents reported.

Oct 18, 2018

No incidents reported.

Oct 17, 2018

No incidents reported.

Oct 16, 2018

Imagine Math Degraded Performance

Resolved - This incident has been resolved.
Oct 16, 04:09 MDT

Investigating - The Imagine Math platform is currently in a degraded state. Wait times may be longer than expected and some requests may be failing. Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience.
Oct 16, 03:31 MDT

Imagine Math Degraded Performance

Resolved - This incident has been resolved.
Oct 16, 04:04 MDT

Update - This alert was generated by a problem in the generation of weekly emails for Imagine Math. The weekly emails did not get sent out, but the reports are still available through the Imagine Math portal.
No other services were impacted.
Oct 16, 04:03 MDT

Investigating - The Imagine Math platform is currently in a degraded state. Wait times may be longer than expected and some requests may be failing. Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience.
Oct 16, 03:31 MDT

Oct 15, 2018

Imagine Math Degraded Performance

Resolved - This incident has been resolved.
Oct 15, 05:34 MDT

Investigating - The Imagine Math platform is currently in a degraded state. Wait times may be longer than expected and some requests may be failing. Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience.
Oct 15, 05:22 MDT

Imagine Math Degraded Performance

Resolved - This incident has been resolved.
Oct 15, 01:29 MDT

Investigating - The Imagine Math platform is currently in a degraded state. Wait times may be longer than expected and some requests may be failing. Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience.
Oct 15, 01:14 MDT

Oct 14, 2018

Imagine Math Degraded Performance

Resolved - This incident has been resolved.
Oct 14, 22:18 MDT

Investigating - The Imagine Math platform is currently in a degraded state. Wait times may be longer than expected and some requests may be failing. Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience.
Oct 14, 07:06 MDT

Imagine Math Degraded Performance

Resolved - This incident has been resolved.
Oct 14, 07:23 MDT

Investigating - The Imagine Math platform is currently in a degraded state. Wait times may be longer than expected and some requests may be failing. Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience.
Oct 14, 07:06 MDT

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

Students on old (legacy) client versions are unable to login

Resolved - We were able to implement a quicker solution, and everything appears to be working now.
The IP address for umedia.imaginelearning.net is different now, which may affect schools using IP-based whitelist filtering (not our recommended approach).
Oct 10, 17:24 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 10, 16:13 MDT

Update - After some delays in getting the new certificate issued, it is now done. It can take up to 6 hours from now for all customers' sites to see the new certificate.
Oct 10, 16:13 MDT

Update - Verizon/EdgeCast has just informed me that there is a 6 hour propagation delay once they have fixed the certificate. They are unable to control this delay time.
Oct 10, 12:59 MDT

Update - Verizon/EdgeCast support updated their SSL certificates, but failed to include our domain names in the new certificates. They are working now to update the certificates with our imaginelearning.net domain.
Oct 10, 12:23 MDT

Identified - We are working with support where our legacy media is hosted to resolve an issue with SSL certificates. This is preventing students on older clients to be unable to login, as well as accessing some activities through the activity menu.
Oct 10, 10:47 MDT

Oct 9, 2018

No incidents reported.

Oct 8, 2018

Imagine Learning University Styling and Image CDN Issues

Resolved - We've got a fix in place addressing all missing content. We believe that this issue has been resolved. Thank you for your patience.
Oct 8, 10:35 MDT

Identified - A recent change to the content delivery for Imagine Learning University caused an issue where styling and some images are no longer working. We know the root of the cause and are now working to restore regular functionality.
Oct 8, 10:16 MDT

Imagine Math Degraded Performance

Resolved - This incident has been resolved.
Oct 8, 05:35 MDT

Investigating - The Imagine Math platform is currently in a degraded state. Wait times may be longer than expected and some requests may be failing. Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience.
Oct 8, 05:22 MDT

Imagine Math Degraded Performance

Resolved - This incident has been resolved.
Oct 8, 01:30 MDT

Investigating - The Imagine Math platform is currently in a degraded state. Wait times may be longer than expected and some requests may be failing. Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience.
Oct 8, 01:15 MDT