Imagine Learning Status

All Systems Operational

Imagine Language & Literacy Operational

Imagine Math Operational

Imagine Math Facts Operational

Imagine Español Operational

Imagine Learning Portal Operational

Imagine Learning University Operational

Infrastructure and 3rd Party Dependencies Operational

Imagine Learning Single Sign-on Operational

Clever Instant Login Operational

Imagine Math & Math Facts AWS Infrastructure Operational

AWS Content Delivery Network Operational

Email Notifications Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 11, 2018

No incidents reported today.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

Imagine Language and Literacy Intermittent Failures

Resolved - I've received confirmation from Azure support that we were the target of some underlying load balancing operations that caused our intermittent failures. We've been looking good since 11:45am MST. With the responses from Azure, we feel comfortable at this point considering this issue resolved.
Dec 6, 13:23 MST

Identified - We've identified the source of these issues as our underlying storage layer. We're working with our cloud service provider (Azure) to determine the cause of these issues. We've adjusted our services as much as possible to limit the impact, but will continue to see a small percentage of issues and degraded performance until we are able to get this resolved with Azure support. Thank you for your patience.
Dec 6, 11:11 MST

Investigating - Beginning at 7:20am MST, requests to get the next activity for students started experiencing intermittent failures. Students may experience issues where they are logged out of the student app and need to log back in. This is affecting approximately 5% of requests for next activity, but retry logic will limit how often this affects students. We will keep you updated as the investigation continues.
Dec 6, 10:05 MST

Dec 5, 2018

Imagine Math Degraded Performance

Resolved - We had a brief spike in errors related to our warehouse reports processing pipeline during a service deployment. Retry logic resolved all the errors and everything is back to normal. This incident has been resolved.
Dec 5, 23:21 MST

Investigating - The Imagine Math platform is currently in a degraded state. Wait times may be longer than expected and some requests may be failing. Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience.
Dec 5, 23:11 MST

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018

No incidents reported.

Nov 28, 2018

No incidents reported.

Nov 27, 2018

No incidents reported.