All Systems Operational
Imagine Language & Literacy   Operational
Imagine Math   Operational
Imagine Math Facts   Operational
Imagine EspaƱol   Operational
Imagine Learning Portal   Operational
Imagine Learning University   Operational
Infrastructure and 3rd Party Dependencies Operational
Imagine Learning Single Sign-on   Operational
Clever Instant Login   Operational
Imagine Math & Math Facts AWS Infrastructure   Operational
AWS Content Delivery Network   ? Operational
Email Notifications   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 22, 2018

No incidents reported today.

Oct 21, 2018

No incidents reported.

Oct 20, 2018

No incidents reported.

Oct 19, 2018

No incidents reported.

Oct 18, 2018

No incidents reported.

Oct 17, 2018

No incidents reported.

Oct 16, 2018
Resolved - This incident has been resolved.
Oct 16, 04:09 MDT
Investigating - The Imagine Math platform is currently in a degraded state. Wait times may be longer than expected and some requests may be failing. Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience.
Oct 16, 03:31 MDT
Resolved - This incident has been resolved.
Oct 16, 04:04 MDT
Update - This alert was generated by a problem in the generation of weekly emails for Imagine Math. The weekly emails did not get sent out, but the reports are still available through the Imagine Math portal.
No other services were impacted.
Oct 16, 04:03 MDT
Investigating - The Imagine Math platform is currently in a degraded state. Wait times may be longer than expected and some requests may be failing. Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience.
Oct 16, 03:31 MDT
Oct 15, 2018
Resolved - This incident has been resolved.
Oct 15, 05:34 MDT
Investigating - The Imagine Math platform is currently in a degraded state. Wait times may be longer than expected and some requests may be failing. Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience.
Oct 15, 05:22 MDT
Resolved - This incident has been resolved.
Oct 15, 01:29 MDT
Investigating - The Imagine Math platform is currently in a degraded state. Wait times may be longer than expected and some requests may be failing. Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience.
Oct 15, 01:14 MDT
Oct 14, 2018
Resolved - This incident has been resolved.
Oct 14, 22:18 MDT
Investigating - The Imagine Math platform is currently in a degraded state. Wait times may be longer than expected and some requests may be failing. Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience.
Oct 14, 07:06 MDT
Resolved - This incident has been resolved.
Oct 14, 07:23 MDT
Investigating - The Imagine Math platform is currently in a degraded state. Wait times may be longer than expected and some requests may be failing. Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience.
Oct 14, 07:06 MDT
Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018
Resolved - We were able to implement a quicker solution, and everything appears to be working now.
The IP address for umedia.imaginelearning.net is different now, which may affect schools using IP-based whitelist filtering (not our recommended approach).
Oct 10, 17:24 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 10, 16:13 MDT
Update - After some delays in getting the new certificate issued, it is now done. It can take up to 6 hours from now for all customers' sites to see the new certificate.
Oct 10, 16:13 MDT
Update - Verizon/EdgeCast has just informed me that there is a 6 hour propagation delay once they have fixed the certificate. They are unable to control this delay time.
Oct 10, 12:59 MDT
Update - Verizon/EdgeCast support updated their SSL certificates, but failed to include our domain names in the new certificates. They are working now to update the certificates with our imaginelearning.net domain.
Oct 10, 12:23 MDT
Identified - We are working with support where our legacy media is hosted to resolve an issue with SSL certificates. This is preventing students on older clients to be unable to login, as well as accessing some activities through the activity menu.
Oct 10, 10:47 MDT
Oct 9, 2018

No incidents reported.

Oct 8, 2018
Resolved - We've got a fix in place addressing all missing content. We believe that this issue has been resolved. Thank you for your patience.
Oct 8, 10:35 MDT
Identified - A recent change to the content delivery for Imagine Learning University caused an issue where styling and some images are no longer working. We know the root of the cause and are now working to restore regular functionality.
Oct 8, 10:16 MDT
Resolved - This incident has been resolved.
Oct 8, 05:35 MDT
Investigating - The Imagine Math platform is currently in a degraded state. Wait times may be longer than expected and some requests may be failing. Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience.
Oct 8, 05:22 MDT
Resolved - This incident has been resolved.
Oct 8, 01:30 MDT
Investigating - The Imagine Math platform is currently in a degraded state. Wait times may be longer than expected and some requests may be failing. Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience.
Oct 8, 01:15 MDT